The U & I in Customer Service
This course will introduce you to tools, tips, and techniques to build resilience and confidence in customer service
On the front line, you are often the first one to hear of needs and changes. Making it up as you go, your goal is to help customers feel they are in good hands. You want them to know you care; you want them to be successful, and they matter to you. You often end up putting yourself last. You can only effectively care for others long-term when you make time for self-care.
We understand customers are why you exist. They need to be noticed, to be helped, and to feel special. In this rapidly evolving world, you absorb the shockwaves of change and deserve support. This training course was designed for customer-facing and behind the scenes professionals who are committed to doing the best job possible with the best of intentions (virtual or in person) yet sometimes feel overwhelmed by conflicting priorities, distractions, and seemingly impossible expectations.
What if the best way to take care of business is to also take care of yourself? This course will introduce you to tools, tips, and techniques to build resilience and confidence in the areas of communication, efficiency, service, conflict resolution, and dealing with difficult situations that are game changers in how you come across when interacting with your customers and clients.
This powerful training program begins with “How to Serve 101” for remembering why you care about customers/clients. Peeling away the layers of complexity and burnout, we get to the basics of serving effectively with genuineness and gratitude, uncovering your passion and trading ideas and best practices. It then quickly moves into these next-generation areas.