Would you like to put your personality to work for you with all types of people? Do you know if your personality is talking people into or out of your ideas? Perhaps you would like to effectively deal with overbearing or intimidating types. In this course, you will discover how to face personality challenges and succeed. This program includes the iTunes best-selling Top Seven Personality Challenges program, by author Dawn Jones. Participants will learn how to have assertive and effective interactions with people regardless of age, position, generation, culture, or gender. In this engaging fast-paced course, you will be able to recognize and overcome the top seven personality challenges so that you can successfully interact with all people!

• Overcome the top workplace challenges
• Discover proven techniques for putting your personality to work for you
• Improve professional & personal relationships
• Deal effectively with confrontation
• Recognize and eliminate manipulation
• Deal successfully with the top 7 personality challenges
• Respectfully set boundaries with strong personalities
• Create and maintain an inspiring attitude
• Understand the different personality styles and the best way to communicate with each type
• Discover what motivates each personality type

This training is your essential tool kit for great communication. It includes the fundamentals you must have in order to clearly communicate in the workplace, provide feedback, delegate, and get your message across, without triggering defensiveness.  Participants will explore how to implement the top 4 methods for ensuring that communication is clearly understood. You and your team will also better understand why listening is so crucial to communication and how to do it well. Participants leave with the confidence and ability to apply what they have learned, immediately. Highly interactive and relevant in your workplace.

• Communicate with confidence
• Respond rather than react under pressure
• Say the right words in the right moment
• Discover the top 4-ways to effectively communicate
• Gain respect from colleagues, peers, and bosses
• Discern how to create instant rapport
• Create big ideas with intentional small talk
• Utilize simple scripts for tough situations
• Deliver key negotiating questions under pressure
• Reduce conflict and avoid misunderstandings
• Convey a calm and respectful demeanor when presenting, negotiating or in a confrontation
• Learn how to have a crucial conversation
• Understand how personality styles impact communication
• Use this technique and never be put on the spot again

This course is the perfect solution for effectively dealing with difficult or intimidating people in your work and life and being your best when others are at their worst. Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. You will look at what bugs you, who you are and why you respond the way you do, and where to stand your ground along with when to walk away. At the completion of this course, you will know exactly what to say and do to defuse volatile situations and bring out the best in people—no matter how difficult they are.

• Get a grip on your own anger and strong emotions
• Pinpointing Your Triggers
• Understand your responses to difficult people and circumstances
• Techniques for defusing difficult people and challenging situations
• what to do and say to de-escalate explosive people and situations
• Learn to resolve a volatile situation before it occurs
• Deal effectively with passive and aggressive people
• Identify how culture, upbringing, and personality reinforce or discourage difficult behavior
• Pinpoint how to improve your quality of life and relationships
• Discover how to be more assertive
• Take control of the power difficult people have in your life
• Learn how to defuse tempers when things get heated
• Implement techniques that make new changes stick
• See how to recover after saying the wrong thing

How would you like to more effectively manage multiple projects, clearly identify your priorities and consistently meet your deadlines? This course provides all of this while factoring in the wisdom and insights of juggling daily tasks, interruptions, other projects, and last-minute changes. This course starts with focusing your mind to take on the proper perspective for productivity, staying calm and juggling multiple inputs from people and project expectations. You will also improve your ability to organize incoming calls, visits, and emails. A bonus section in this course is to improve your memory. While written plans are essential, so is mental organization. What was it that you promised you would do this week? Why did you get up from your workspace? What was her name? Learn how your brain determines what to remember, and become the person who can recall what you need when you need it.

• Take control of your workday
• Harness the triple constraints that threaten projects
• Remain calm in the most challenging situations
• Four steps for overcoming procrastination
• Recognize and optimize the differences when working with men and women
• Learn to clearly communicate expectations using SMART Goals
• Do this one thing and eliminate hours of wasted time
• Effectively deal with interruptions
• Achieve the benefits of better planning
• Getting organized and staying that way
• Managing your relationship with your boss
• How to keep your real “top priorities”
• Improve work/life balance
• Implement stress reducing techniques that work
• How to respectfully say “no” when your plate is too full
• Help your boss delegate to other team members

Positions of leadership at every level require competent presentation skills.  Leaders who excel must have outstanding communication skills.  This advanced hands-on course is available in one or two-days, and will prepare you to give the Ted Talk of your life, Keynote for your event, or just a solid, confident presentation to your board, or your team members.

• Overcome the fear of public speaking
• Obtain the nonverbal secrets of confident speakers
• Learn how to prepare an outstanding and memorable keynote speech
• Turn your keynote style into an engaging seminar, workshop, or book and other streams of revenue
• Recognize and avoid these costly credibility robbers. Discover how to capture and retain your audience from beginning to end
• Overcome Roadblocks to effective communication
• Learn powerful presentation techniques that work
• Discover how to run productive meetings
• Dawn’s ultimate nonverbal secret for improving your quality of life!

Would you like to effectively deal with people who bring overpowering emotions to work? What about when you are feeling ambushed and angry? Perhaps you would like to calm yourself down when drawn into a heated discussion. This course accomplishes all that and much more.

• Discover the good, bad, and ugly of emotions
• Three steps for taking control over emotions
• Respond rather than react under pressure
• Learn how to manage other people’s emotions
• Defuse angry and difficult people
• Understand how to put fight or flight to work for you
• Discover healthy conflict resolution techniques
• Change your perspective, change your life
• Pinpoint how to improve your quality of life and relationships
• Keeping your cool when tempers get HOT
• Learn how to recover after saying the wrong thing
• Take control of the power difficult people have in your life
• Replacing old unproductive habits with new productive ones
• Realize how to put anger to work for you

Whether you are the President, CEO, or in a supervisory or managerial role, you are in a position to influence people.  Leadership Excellence will give you the concepts and the confidence to lead and manage people and projects.  Discover how to put your personality to work for you, and how to eliminate one of the biggest time wasters in your life! All while helping you clearly communicate your message consistently—so that other people “get” what you are saying and move towards your goals and objectives while reaching theirs!

• Discover the 90-minute secret of top-leaders
• Learn how leaders clearly communicate every time
• Discover how to motivate even the most stubborn people
• Obtain this technique to ensure your meaning is never misinterpreted
• Pinpoint how to improve your quality of life and relationships
• Gain the knowledge of how to lead through change
• Recognize how persuasive leaders inspire those around them
• Take control of the power difficult people have in your life
• Acquire these skills to motivate people towards your goals
• Leading vs. bossing, recognize the real differences
• Achieve the skills to influence people towards your goals

The perfect course for new managers and seasoned managers—to be the best you must go back to basics. Participants will share areas of concern and, as a team, brainstorm solutions in a forum-style setting. Instructor will share from extensive background in working with new managers while providing tips, techniques and tools for overcoming the roadblocks that can get in the way of new managers.

• Understand the common problems managers face
• Transitioning from worker to supervisor
• Setting healthy boundaries with team members
• Grasp how to establish authority to motivate subordinates to become top performers
• Recognize and eliminate manipulation
• Set SMART Goals with measurable outcomes
• 6-tecniques for hitting the project bullseye every time
• The do’s and don’ts when managing friends Be able to clearly communicating expectations
• Understand the secrets of delegating
• Know how to schedule time to follow-up and consistently follow through
• Reduce the stress and turnover that affects personnel
• Learn how to deal with unacceptable employee behavior
• Utilize the Like Best/Next Time concept for improved employee performance

How many people are promoted to a managerial or supervisory role only to discover they don’t know how to manage people and projects and deadlines? This seminar is your essential tool kit for managers, supervisors and team leads, the must-have fundamentals needed for successfully managing people.

We will cover how to delegate, provide feedback and correction and get your message across without triggering defensiveness.  We will explore different personality styles and provide a simple 2-queston tool that will help you figure out theirs, and the appropriate words to motivate each style. You will understand why listening is so crucial to communication and how to do it well. We will finish the day by learning how express appreciation for a job well done, in a way that they will actually hear it.

• Increase employee morale and cooperation
• Gain respect from colleagues
• Accomplish your goals
• Successfully motivate people
• Create winning teams with outstanding results Increase the return on your training dollars
• Know how to schedule time to follow up and consistently follow through.
• Understand how to deal with difficult people
• Improve employee and workplace communication

The Five Behaviors of a Cohesive Team™ is the result of the partnership between Wiley Workplace Learning Solutions and best-selling author Patrick Lencioni. Together creating a team development program with a simple goal—to help team members understand, embrace, and put into practice The Five Behaviors.

The Five Behaviors of a Cohesive Team™ has a simple goal: To facilitate a learning experience that helps professionals and their organizations discover what it takes to build a truly cohesive and effective team. The Five Behaviors profile, which provides both individual and team feedback, is grounded in the model described in The Five Dysfunctions of a Team, the internationally best-selling leadership fable by Patrick Lencioni. With this program, participants will learn how, as a team, they score on the key components of the model: trust, conflict, commitment, accountability, and results. Additionally, the program is powered by Everything DiSC®, a model that helps individuals to understand themselves and others better. Using these results, participants will be able to create a better, stronger team.  

Successful Training Solutions Partner, Tim Hast, Authorized to train The 5 Behaviors of a Cohesive Team™

Coaching and team building are essential ingredients in today’s fast-paced workplace.  This course includes the internationally acclaimed Gallup/Clifton StrengthsFinder assessment to discover your top 5 strengths, includes the bestselling StrengthsFinder 2.0 e-book*. Followed-up with a full-day exploration of how your strengths influence your work teams and life. Learn how your dominant talents help you excel, and begin your path to better performance and higher engagement. This course is ideal for people who want a detailed, focused approach to strengths-based development. Decades of Gallup's research has proven that when employees have the opportunity to do what they do best every day, there is a profound improvement in individual, team, and organizational performance. This course provides coaching for your team with successful strategies for helping managers and teams maximize their individual and collective talents to reach desired performance outcomes. It includes everything a company needs to address specific team-related issues and challenges using strengths-based development. Instructor will share from their extensive corporate training background how to build healthy and productive teams in your work environment.

*$20 Online Gallup assessment fee per participant in addition to course fee

Whether you are just starting out or have been in business for years, Dawn Jones will show you how to take your business to the next level! With her experience as an international speaker, top salesperson, and best-selling author, she brings her entrepreneurial insights to help you boost your business and speaking career and create multiple streams of revenue from your talent! This course can be completed in a one-day training, or on your own with a self-paced 30-day audio program, or in conjunction with a 3-month coaching package.

Make a Living from Your Talent

• Identify your talent
• What makes you unique
• Discover your booking niche
• Overcome booking fears
• Ask great booking questions
• Be confident on the phone
• Establish your fee (and feel comfortable asking for it)
• Get paid for your talent
• Get booking referrals
• Make a living from your talent.

Customer Relationship Selling

• Branding and you!
• 5-booking mistakes
• Eliminate the “sales pitch”
• Contact the right person
• Stop getting the run around
• Get called back not put off
• Setting a booking date
• Promoting your talent
• Let your website book you
• Let’s get booking!
• Bonus tips and sample calls